New Scotia Intelligence features include persistent AI workspaces, content generation tools and collaborative editing, as employee adoption grows quarter on quarter
Scotiabank has rolled out new capabilities under Scotia Intelligence, its enterprise AI platform, extending access to a workforce of more than 71,000 employees with the stated aims of improving client experience, speed and risk management.
More than 5,500 engineers are now using AI tools to support coding, and the bank reported a 30% quarter-over-quarter increase in employee use of AI to respond to client queries. The new features include Notebooks, a workspace that synthesises files, emails, meeting notes and data into summaries and content drafts; Create, a tool for producing presentations and visual content; and Pages, a collaborative canvas for turning AI outputs into editable shared documents.
“We have seen meaningful enterprise-wide adoption of Scotia Intelligence and today’s announcement marks another step forward in how we are deploying AI at scale,” said Phil Thomas, Group Head and Chief Strategy & Operating Officer.
The rollout is accompanied by a training programme covering foundational AI literacy through to role-specific applications, supported by workshops, business line champions and mandatory AI risk training. Scotiabank says it was the first Canadian bank to establish a dedicated Data Ethics team and publish a Data Ethics Statement, and reviews AI use cases for fairness, transparency and accountability before launch, with employees required to complete annual attestations.
“Integrating AI into daily workflows isn’t just about deploying new technology, it’s about supporting our people as they build new skills and adapt to new ways of working,” said Jenny Poulos, Chief Human Resources Officer.