New York, March 26, 2026 — Bank of America has launched an AI-powered meeting solution across its wealth management businesses, Merrill and Bank of America Private Bank, aimed at improving how advisors prepare for and manage client interactions.
The new system, referred to as an AI-driven meeting workflow, is designed to support the full lifecycle of client engagement, including preparation, real-time note-taking, and post-meeting follow-up.
The bank said the solution can help advisors save up to four hours per meeting by automating tasks such as compiling client insights, generating meeting summaries, and outlining next steps. This comes as the firm expands its broader use of artificial intelligence across internal operations and client services.
The platform includes tools that consolidate client data and recent activity into meeting preparation materials, while also functioning as an AI note-taker during virtual meetings, subject to client consent. It can then generate summaries and action points to support follow-up processes.
Patricio Diaz, Chief Operating Officer at Merrill, said the solution allows advisors to spend more time on strategic planning and client engagement, while Shimna Sameer, Head of Products, Solutions and Platforms at Bank of America Private Bank, noted early improvements in workflow efficiency among users.
Bank of America said it continues to invest heavily in technology, allocating $13.5 billion annually, including $4 billion toward new initiatives such as artificial intelligence. The bank has been deploying AI across various functions, including its virtual assistant Erica, which has handled billions of client interactions since its launch.
The firm said AI is expected to enhance advisor productivity while maintaining the role of human judgement and client relationships at the core of wealth management services.
The Banking Outlook Insight:
Wealth management is shifting toward AI-assisted advisory models, where automation handles execution while advisors focus on relationship-driven value.
Source: Bank of America