Lloyds is warning millions of credit card customers to update their payment details ahead of a switch from Mastercard to Visa, or risk having payments blocked.
The bank announced in 2024 it was moving most of its credit cards to Visa. Around 10 million cards are being switched, with the rollout due to complete by the end of this year. Customers are being sent new cards in the post, and their old ones expire a few weeks later.
Lloyds, which also owns Halifax and Bank of Scotland, says affected customers must act ahead of the move or risk blocked payments, including some household bills. New card details will not automatically update for things like car insurance, holiday payments or subscriptions.
“Any payments linked to your Mastercard… will need to be updated with your new Visa card details or your payments may not go through,” Lloyds wrote in an email to affected customers. It also told people to update card details stored on apps and websites such as Amazon, and to check the email address, home address and mobile number on their Lloyds account are current.
Customers get six weeks from the arrival of their new Visa card to make the changes. After that, the old card becomes inactive.
Credit limits, payment dates and PINs stay the same. Direct debit repayments carry over automatically, switched by the bank. Lloyds said most customers have already moved to Visa, with the rollout complete by the end of 2026.
The Herald View: Ten million cards is not a reissue, it is a network defection. Visa just took a book of business Mastercard spent years holding, and the only friction in the way is whether customers remember to update their Amazon settings.